Shipping Policy
Clear and honest shipping details — so you know exactly what to expect.
Processing Time
All orders are processed within 2 to 4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Time & Delivery Estimates
We offer international shipping from our location in Wuhan, China. Delivery times vary depending on your destination:
- Europe: 7 to 15 business days
- North America: 10 to 20 business days
- Asia-Pacific: 7 to 14 business days
- Other regions: 10 to 25 business days
Please note that these are estimated delivery windows and may be affected by customs processing, postal holidays, or unforeseen delays. We appreciate your patience.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable customs duties or import taxes are the responsibility of the recipient, as these fees are determined by your local customs authority.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package's journey. If you have any issues with tracking, please contact us and we will assist you promptly.
Shipping Address
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to change your shipping address, please contact us within 24 hours of placing your order.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.
Contact
If you have any questions about our shipping policy, please reach out to us:
- Phone: +86 19121954408
- Email: [email protected]
- Address: Shop -4, No. 29, 2nd Floor, Songtaoge, Wuchang District, Wuhan, Hubei Province, China